Privacy Policy

boilerupgrade-scheme.co.uk is a trading style of The AI Desk. The AI Desk Ltd takes the security and privacy of the personal information that you provide very seriously and is committed to protecting and respecting your privacy. The AI Desk takes every reasonable precaution to ensure that your information is used only in ways outlined in this Privacy Policy and handled within compliance of the The AI Desk Ltd Terms and Conditions.

The AI Desk Ltd is registered under the Data Protection Act 1998 (the “DPA”) and the Information Commissioner's Office (the “ICO”) under registration number ZA228693 and operates in accordance with these laws, as well as The Privacy and Electronic Communications (EC Directive) Regulations 2003 (the “Directive”), and the General Data Protection Regulation 2018 (the, “GDPR”).

This Privacy Policy will explain how The AI Desk will use your information for marketing and all other purposes. By submitting your details to The AI Desk via the website boilerupgrade-scheme.co.uk (the “Site”, “We”, “Us”), or by telephone via call centre (the “Call Centre”), you consent The AI Desk using your personal information in accordance with this Privacy Policy. This policy sets out the basis on which any personal data The AI Desk collects from you, or that you provide to Us, will be processed by us. Please read the following carefully to understand The AI Desk practices regarding your personal data and how we will treat it.

Cookie Use

For the purpose of legitimate interests between us it is necessary for this website to use cookies. In fact, most websites that you visit will use cookies in order to improve your user experience by enabling that website to 'remember' you, either by creating session cookies (for the duration of your visit) and/or persistent cookies (for repeat visits). This makes the interaction between you and the website faster and easier. If a website does not use cookies, it will think you are a new visitor every time you move to a new page on the site — for example, when you enter your login details and move to another page it will not recognise you and it will not be able to keep you logged in. Cookies are also used to enable help target advertising or marketing messages based on your location and/or browsing habits. Cookies may be 'first party cookies' (set on the website you are visiting) or 'third party cookies' (set by other parties who run content on the page you are viewing). Third Party cookies assist with collating information to assist with analytics or targeted marketing.

What is a cookie?

A cookie is a simple unique text file stored on your computer or mobile device by a website server. Only that website's service is able to retrieve or read the contents of that cookie file. Each cookie is unique to your web browser and contains anonymous information.

Information We Collect

We may collect and process the following data about you:

Personal identification information (Name, date of birth)
Contact information including email address and telephone number
Property address including postcode
Landlord or housing provider details
Information regarding housing disrepair issues
Financial information where necessary to process claims
IP address, browser type, and usage data

How We Use Your Information

We use the information we collect to:

Assess your eligibility for a housing disrepair compensation claim
Contact you about your potential claim and next steps
Liaise with landlords, solicitors, and third parties as required
Comply with legal and regulatory obligations
Improve our services and website functionality
Send marketing communications where you have consented

Legal Basis for Processing

We process your personal data based on:

Consent: You have given clear consent for us to process your personal data for a specific purpose
Contract: Processing is necessary for the performance of a contract with you (e.g. assessing your claim)
Legal Obligation: Processing is necessary for us to comply with the law
Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party

Sharing Your Information

We may share your information with trusted third parties who assist us in operating our services, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. This includes:

3rd parties assessing your eligibility including surveyors
Expert witnesses and surveyors, scheme providers, installers etc.
Service providers who assist in the operation of our website
Regulatory bodies where required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. For general processing purposes, we typically retain records for up to 7 years after the conclusion, or longer if required by law.

Your Rights

Under the GDPR and DPA 2018, you have the following rights regarding your personal data:

Right to Access: Request copies of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data (“right to be forgotten”)
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interests
Rights Related to Automated Decision-Making: Not be subject to solely automated decisions

To exercise any of these rights, please contact us at info@boilerupgrade-scheme.co.uk.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date below. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: info@boilerupgrade-scheme.co.uk
Registered Company: The AI Desk Ltd
ICO Registration Number: ZA228693

Last Updated: August 2026